Frequently Asked Questions

Questions About Classes

CompuTrain classes are In-Person classes. What is the difference between “In-Person” classes and “Virtual” classes?

All CompuTrain classes are In-Person, instructor-led classes.  This means that the instructor for your class is teaching the class in the same classroom you are seated in.  Many other companies offer only virtual or remote classes in which you are seated in a cubicle listening on a set of headphones to an instructor that is located in an entirely different location (or some other remote venue).  At CompuTrain, our instructors are always inside the classroom delivering an engaging, informative class and have the ability to address questions that arise in a manner where all students benefit.

Do I have to meet the prerequisites to take a class?

While not mandatory, meeting the prerequisites for each class is highly recommended.  Prerequisites are detailed on each course outline.

CompuTrain offers a Self-Assessment Tool for each Microsoft Office application to assist the student in self-evaluating what level class is best given his or her current skill set.  Each Roadmap will ask the student a series of questions and based on his or her responses a course level is recommended.

Please call us for further clarification on which level course is best for you.

Do I need to bring a laptop to class?

If you are attending class in one of the training rooms at the CompuTrain Training Center, you do not need to bring a laptop with you to class.  Each student will be seated at a desktop for a hands-on learning experience.

How do I enroll in a class?

While viewing one of our Public Class web pages, simply click on the course date of any class to be taken to the class registration portal.  Once at the class portal, click on the REGISTER button to begin the process.

How long is each class?

The majority of our Public Classes are 1-day courses.  They run from 9:00 AM to 5:00 PM and are held on Mondays – Fridays. Some classes are 2-day courses.

How long is the lunch break?

One hour is allotted for lunch.  The time of the lunch break varies by class.  Usually, the class decides what they’d like to do.  Most lunches are either from 11:30 – 12:30 or 12:00 – 1:00.

Is lunch provided in my classes at CompuTrain?

Lunch is not provided.   There are several fantastic restaurants in the area.  We have compiled as list of these for you on our Student Resources page of the CompuTrain website.  For those who want to eat in, we do have a refrigerator and microwave.  There is also a deli in the adjoining building that makes great sandwiches and offers a daily lunch special.

Is there a dress code for classes at CompuTrain?

Come in whatever feels most comfortable.  Most clients wear business casual.

Questions About Payments

What forms of payment do you accept?

For our public classes, we accept payment by Visa, MasterCard, American Express and Discover.

What if I have to re-schedule or cancel my class?

If you need to re-schedule a class, please call or email us and we will take care of the change in the registration for you and email you a confirmation of the new date.

If you need to cancel a class, you may do so through the registration portal.  You will be required to input your Confirmation Number you received at the time of registration.  If you do not have your Confirmation Number, you may retrieve it through the CompuTrain website by clicking on your course date and then on the “Already Registered” button link located in the lower right-hand corner of the page.  Next, enter in your email address and Confirmation Number.  Please all us if you have any difficulty.

What is included in my course fee?

All students attending class receive:

  • Courseware manual to be used as a guide during class.  The manual is also an excellent reference for students after the class.
  • 90-days of follow-up phone and/or email support for content covered during class.
  • 90-day no-charge, re-take policy of identical course offered on our Public Class schedule.  You will be required to bring your courseware manual you received during your initial class to the new class.  Please phone us to enroll in the additional class.
What is the CompuTrain Refund Policy?

If students cancel classes 1 week or more in advanced of the class date, they will receive a full refund. The student may self-cancel class through the registration portal or they may cancel by emailing us or be calling us.   If the cancellation is less than 7 days in advanced, the students will not receive a refund but rather a Payment Credit which may be used for any class at a future date.

When and how will I receive my receipt for payment?

You will receive your receipt via email immediately upon enrolling in class.  You may also print out your receipts through your MyCT account.

Questions After Class and Other

Does CompuTrain issue CPE or CEU credits?

Yes, CompuTrain is registered with the Texas State Board of Public Accountancy as a CPE sponsor.  Our Texas sponsor number is 009954.  Please inform us the day of class that you will be needing credit and we will email you your certificate.  A student will earn 8 CPE credits for each 1-day course at CompuTrain.

Does CompuTrain provide Course Completion Certificates?

Yes,  All students attending class will be emailed their completion certificates at 8:00 AM the day after class.

What exactly is MyCT and why do I want to create my own MyCT?

My CompuTrain Training account is your own personal CompuTrain account.  There is no charge for your MyCT account and it takes only seconds to set up.   MyCT allows for the ability to:

  • Access class discounts
  • Track your entire CompuTrain class history
  • Print receipts for all classes you have taken at CompuTrain
  • Print Completion Certificates for any class you have taken at CompuTrain
  • And more.